How “like new” is a second hand phone?


We have been sent the phone by O2, to test if second-hand phones bought from online classifieds / auction sites on the internet are ‘like new’. We know nothing of the site this was purchased from, the price, description or history of the phone, only that it was described as “like new” in the listing.

What O2 are outlining here is a real problem with second-hand phones and the sites they are sold through. The buyer isn’t protected  by much more than an easily manipulated blanket policy. Take a look at the video below and feel the pain that many are having to deal with on a daily basis when they think they are getting a good deal just to save a few £’s.

Find more about O2 like new handsets at

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